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Shipping Information

AQI (Australian Quality Ingredients) offers FREE shipping Australia-wide on all orders over $50.00

Most orders are processed within 24-48 hours of receipt. (Processing time does not include weekends or holidays.) Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

  • To ensure the safety of your purchase, please specify a business hours address for delivery of the goods. If the goods are being delivered to your home, please ensure someone is at home who can sign for the goods on delivery.
  • If no one is available to accept delivery, a card will be left for you advising how you can arrange to collect it. Always check the contents of your delivery against the invoice provided. If there has been a discrepancy please report it to us within 5 working days of receiving your goods.

Returns Policy

If you are not 100% satisfied with your purchase, you can return your order to us for a full refund.

We ask that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • You can return your purchase for up to 30 days from the purchase date.
  • Products must be in the condition you received them and in the original box and/or packaging.

Please return to:

AQI Care Pty Ltd, PO Box 1888, Runaway Bay, QLD 4216.
  • Once your return is received and inspected by our center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account
  • If for any reason you are not completely satisfied with any product supplied, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.

International

AQI on line store products are available for purchase and shipping within Australia only.
  • AQI products can be purchased in several countries overseas in retail shops. For further information on availability please contact: [email protected]
  • We advise all our customers to review this shipping policy page frequently as this Policy may be amended by us at any time without specific notice to you.
  • The latest Policy will be posted on this site and you should review this Policy prior to using this site.

Order Status

  • Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships.

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